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Love Thy Customer: Creating Delight, Preventing Dissatisfaction, and Pleasing Your Hardest-to-Please Customer: The Skills, Competencies, and Knowledge ... and Pleasing Your Hardest-to-please Customers

by Dr. Rick Brinkman, Dr. Rick Kirschner

ISBN 13: 9780071448024

Format: Hardcover (272 pages)
Publisher: McGraw-Hill Professional
Published: 01 Oct 2005

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